Field Service Coordinator

Salary £13.00 P/H ( + KPI related incentives)

Location Steeton

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

Join the Acorn Stairlifts team in Steeton as our new Field Service Coordinator. We are looking for a proactive professional to drive the daily coordination of our field service team, ensuring seamless operations, high productivity, and exceptional service delivery.

Working Hours: Monday - Friday, 40 hours a week

Salary: £13.00 P/H ( + up to £2400 per year in KPI related incentives)

Why join Acorn?

Comprehensive induction and training
Investors in People accredited employer
Healthcare and pension schemes
Free on-site parking & great transport links to Leeds, Bradford & Skipton
Subsidised on-site canteen
Cycle to work scheme
Gym membership discounts
Company events
Monthly reward scheme – Acorn Achievers
Refer-a-friend bonus – earn up to £100!

Key responsibilities include:

Daily Coordination & Support: Answer calls from Engineers to resolve any queries they may have, and provide regular feedback and updates to field staff.
Performance Tracking & Reporting: Complete Field Staff performance reports (such as tracking jobs per day to monitor progress) and highlight any issues to the Team Leader.
Administrative Duties: Complete updates via email with minimal assistance, complete banking reports (providing feedback to Engineers if there are any issues), and maintain accurate records of all field activities.
Operational Tasks: Chase outstanding returns and act as a primary point of contact for routing customer issues or complaints from the field.
Resource Planning & Training: Assign engineer training, coordinate staff rotas (including holiday scheduling), and ensure adequate cover is maintained at all times to meet service levels.

Skills and Experience:

Proven experience in a coordinator or administrative support role, preferably within a field-based or technical service environment.
Exceptional organizational skills and meticulous attention to detail, particularly with record-keeping and data logging.
Strong communication and interpersonal skills, with the ability to liaise effectively across teams.
Previous experience working within a customer service/call centre environment would be advantageous

Must be able to display the Acorn Values

OUR VALUES

⭐Quality of the products we make and sell and the service we provide

⭐Unity Working together as one team

⭐Integrity Acting responsibly and honestly to deliver on our promises

⭐Caring About our customers, each other and the wider community

⭐Ambition Taking Pride in all we do and striving to improve

We Recognise Your Efforts

Acorn Achievers: Monthly awards scheme with £100 vouchers for winners and £50 vouchers for runners-up.
Recommend a Friend: Earn up to £100 if your referral joins Acorn.

If you’re passionate about delivering excellent service and want to be part of a values-driven company that invests in its people—apply today!

All recruitment communications will come solely from our internal Recruitment Team at Acorn Stairlifts.

Please note: this position may close early if we receive a high volume of qualified applications. To ensure ample consideration, please submit your application as soon as possible.

The Company

Acorn is a world-leading company, producing over 70,000 stairlifts annually and trading in more than 80 countries. A one-stop-shop for stairlifts, Acorn manufactures, sells direct to the public, installs and maintains home stairlifts. It has built its global reputation on quality, reliability, customer service and industry-leading response times, especially for curved stairlifts.

Employing over 1,500 people worldwide, Acorn offers a wide range of career opportunities in all sectors of its growing business. It is committed to placing the right people in roles which match their abilities and ambitions, then helping them develop still further to reach their full potential as part of the Acorn team.