Infrastructure & Systems Engineer

Salary £40,000 - £45,000 DOE

Location Steeton

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

Ready to take your tech skills global? This is your chance to be the hands-on "boots on the ground" for our worldwide operations.

As the tactical counterpart to our Global Systems Manager, you’ll turn infrastructure plans into reality. We are looking for an ambitious professional ready to move from theory to high-impact practice.

This role offers the room to grow into a global expert through direct mentorship and international travel. We aren't looking for a desk-bound ticket-closer; we need a proactive problem-solver to manage the hardware that keeps our sites connected.

Working hours: 37.5 hours per week

Salary: £40,000 - £45,000 DOE

*** Office based with FREE ONSITE PARKING & GREAT TRANSPORT LINKS ***

Why join Acorn?

Comprehensive induction and training
Investors in People accredited employer
Healthcare and pension schemes
Free on-site parking & great transport links to Leeds, Bradford & Skipton
Subsidised on-site canteen
Cycle to work scheme
Gym membership discounts
Company events
Monthly reward scheme – Acorn Achievers
Refer-a-friend bonus – earn up to £100!

The role consists of:

Technical Escalation Lead: Serve as the "Level 2/3" expert. When the helpdesk faces a complex, non-routine hardware or software issue, you are the problem solver who steps in to fix it.
Infrastructure Execution: Get hands-on with the physical layer. You will support the installation, cabling, and racking of servers, switches, and power (UPS) hardware at global sites.
Systems & Virtualization Support: Maintain the health of our virtual environment. You will support the lifecycle of Virtual Machines (VMs) and ensure our Hyper-V platforms are running smoothly.
Telephony & Comms: Assist in the setup and troubleshooting of company PBX and VoIP systems to keep our global teams communicating effectively.
Global Field Projects (International Travel): Be the face of IT on the ground. You will travel internationally (approx. 10%) to execute infrastructure projects, manage new office setups, and handle site expansions.
Operational Continuity: Execute critical system maintenance to ensure zero business disruption. (Note: This occasionally requires flexible hours during off-peak windows).
Asset Coordination: Work with the Manager to track global hardware lifecycles. You will help maintain the pristine documentation and organization of our server room environments.

Skills & Experience

Technical Background: 3–5 years of hands-on experience in an infrastructure or hardware support role.
Core Tech: Practical experience with Hypervisors, Virtual Machines, and server hardware is essential.
Networking: A solid understanding of physical network troubleshooting and rack management.
Travel Ready: The role involves project-based travel to global sites. While you may be UK-based for extended periods, you must be ready to travel for concurrent deployments or hardware refreshes when the project cycle demands it. Up to 10% Travel.
Flexibility: Comfortable working non-standard hours when necessary to match global time zones.

Who We Are Looking For

A "Number Two" Mindset: You can take a plan developed by management and execute it independently with precision.
Problem Solving: You have a high "learning aptitude" and can figure out unfamiliar hardware or complex issues without constant supervision.
Initiative: You are self-motivated and stay productive even when your manager is remote or traveling.
Communication: You provide clear updates to ensure management always knows the status of a project, no matter where you are in the world.

Must be able to display the Acorn Values

OUR VALUES

⭐Quality of the products we make and sell and the service we provide

⭐Unity Working together as one team

⭐Integrity Acting responsibly and honestly to deliver on our promises

⭐Caring About our customers, each other and the wider community

⭐Ambition Taking Pride in all we do and striving to improve

We Recognise Your Efforts

Acorn Achievers: Monthly awards scheme with £100 vouchers for winners and £50 vouchers for runners-up.

Recommend a Friend: Earn up to £100 if your referral joins Acorn.

Please, apply now if you want to be considered for this role.

All recruitment communications will come solely from our internal Recruitment Team at Acorn Stairlifts.

Please note: this position may close early if we receive a high volume of qualified applications. To ensure ample consideration, please submit your application as soon as possible.

The Company

Acorn is a world-leading company, producing over 70,000 stairlifts annually and trading in more than 80 countries. A one-stop-shop for stairlifts, Acorn manufactures, sells direct to the public, installs and maintains home stairlifts. It has built its global reputation on quality, reliability, customer service and industry-leading response times, especially for curved stairlifts.

Employing over 1,500 people worldwide, Acorn offers a wide range of career opportunities in all sectors of its growing business. It is committed to placing the right people in roles which match their abilities and ambitions, then helping them develop still further to reach their full potential as part of the Acorn team.