Senior IT Helpdesk Technician

Salary £35,000 - £37,000 DOE

Location Steeton

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

We are currently looking for a Senior Helpdesk Technician to join our IT Team based at our Headquarters in Steeton (West Yorkshire, UK).

The purpose of the role is to provide IT (deskside and remote) support to the business ensuring that helpdesk tickets and issues are dealt with promptly and handling escalations from junior team members.

Working hours: 37.5 hours per week

Salary: £35,000 - £37,000 DOE

*** Office based with FREE ONSITE PARKING & GREAT TRANSPORT LINKS ***

Why join Acorn?

Comprehensive induction and training
Investors in People accredited employer
Healthcare and pension schemes
Free on-site parking & great transport links to Leeds, Bradford & Skipton
Subsidised on-site canteen
Cycle to work scheme
Gym membership discounts
Company events
Monthly reward scheme – Acorn Achievers
Refer-a-friend bonus – earn up to £100!

The role consists of:

Working on several technologies including Microsoft HyperV, Microsoft OS, Thin Clients, MaaS360 MDM, Net2
Providing 1st/2nd line support, responding to tickets via ticketing system and floor visits
Providing third line support, problem solving and incident management
iPad, iPhone, mobile phone and Android Tablet configuration
Completing workstation setup for employees and managers in the business
Liaising with 3rd party suppliers when required
Maintaining an accurate inventory of IT equipment ensuring that company assets are correctly tagged and recorded
Supervising and mentoring Level 1 Helpdesk Technicians, providing technical escalation support and conducting weekly performance reviews to ensure service-level agreements (SLAs) are met.
Authoring and maintaining Standard Operating Procedures (SOPs) for common troubleshooting steps and workstation deployment to ensure team-wide consistency.

Skills and Experience:

Minimum 4 years experience in a helpdesk role
Must be enthusiastic and passionate about IT and self-development
Previous experience of working in an AGILE environment
A strong communicator
Ability to present solutions and ideas to senior stake holders
Ability to self-time manage
Strong attention to detail
Provide high level of customer service and support is provided to all internal and external customers
May be required to travel to other Acorn sites

Must be able to display the Acorn Values

OUR VALUES

⭐Quality of the products we make and sell and the service we provide

⭐Unity Working together as one team

⭐Integrity Acting responsibly and honestly to deliver on our promises

⭐Caring About our customers, each other and the wider community

⭐Ambition Taking Pride in all we do and striving to improve

We Recognise Your Efforts

Acorn Achievers: Monthly awards scheme with £100 vouchers for winners and £50 vouchers for runners-up.

Recommend a Friend: Earn up to £100 if your referral joins Acorn.

Please, apply now if you want to be considered for this role.

All recruitment communications will come solely from our internal Recruitment Team at Acorn Stairlifts.

Please note: this position may close early if we receive a high volume of qualified applications. To ensure ample consideration, please submit your application as soon as possible.

The Company

Acorn is a world-leading company, producing over 70,000 stairlifts annually and trading in more than 80 countries. A one-stop-shop for stairlifts, Acorn manufactures, sells direct to the public, installs and maintains home stairlifts. It has built its global reputation on quality, reliability, customer service and industry-leading response times, especially for curved stairlifts.

Employing over 1,500 people worldwide, Acorn offers a wide range of career opportunities in all sectors of its growing business. It is committed to placing the right people in roles which match their abilities and ambitions, then helping them develop still further to reach their full potential as part of the Acorn team.