Customer Service Team Leader

Salary 29,500

Location Steeton

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

We are currently looking for a Customer Service Team Leader/Supervisor to join our UK Customer Service - General Enquiries Department based at our Headquarters in Steeton (West Yorkshire, UK).

The purpose of this role is to help ensure the organisation is delivering prompt, courteous and efficient customer service at all times.

If you are an enthusiastic person, who has experience in leading a team and delivering excellent customer service, we would love to hear from you!

Type of Contract: Full Time, Permanent
Starting Salary: £29,500 per annum
Working Hours: Monday to Friday - 40 hours

Benefits of working at Acorn:

Induction and training programme
Investors in People award
Healthcare and pension provisions
Free on-site parking
Excellent transport links to Leeds, Bradford, and Skipton
Cycle to work scheme
Company Events
On site Canteen (Subsidised food)
Gym Membership discounts
Health & wellbeing programme

Key responsibilities include:

Monitoring all calls coming into the department by hitting and maintaining the KPI target (includes the running of reports and walking across the floor to make sure all coordinators are active)
Conducting performance reviews and monthly 1-to-1's
Listening to calls live to identify and provide training in areas of customer service delivery
Working closely with the other Team Leaders to reduce and prevent complaints
Ensuring that the team follow through company policies and procedures
Working closely with higher management to implement and oversee new ideas and processes
Ensuring all office staff have the relevant skill set to succeed
Identifying and resolve problems that affect the customer service quality and efficiency

Skills and Experience:

Customer service experience in either a Team Leader or Managerial capacity (advantageous)
Must have a high level of customer service acumen
Good listening skills
Word, Excel, and Outlook knowledge

Must be able to display the Acorn Values

OUR VALUES

Quality of the products we make and sell and the service we provide
Unity Working together as one team
Integrity Acting responsibly and honestly to deliver on our promises
Caring About our customers, each other and the wider community
Ambition Taking Pride in all we do and striving to improve

We Recognise Your Efforts

Acorn Achievers: Monthly awards scheme with £100 vouchers for winners and £50 vouchers for runners-up.

Recommend a Friend: Earn up to £100 if your referral joins Acorn.

Please, apply now if you want to be considered for this role.

All recruitment communications will come solely from our internal Recruitment Team at Acorn Stairlifts.

Please note: this position may close early if we receive a high volume of qualified applications. To ensure ample consideration, please submit your application as soon as possible.

The Company

Acorn is a world-leading company, producing over 70,000 stairlifts annually and trading in more than 80 countries. A one-stop-shop for stairlifts, Acorn manufactures, sells direct to the public, installs and maintains home stairlifts. It has built its global reputation on quality, reliability, customer service and industry-leading response times, especially for curved stairlifts.

Employing over 1,500 people worldwide, Acorn offers a wide range of career opportunities in all sectors of its growing business. It is committed to placing the right people in roles which match their abilities and ambitions, then helping them develop still further to reach their full potential as part of the Acorn team.