Field Installation and Service Engineer

Salary Northern Ireland

Location £35K to £50K Per Annum OTE

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

We are currently looking for a Field Installation and Service Engineer to join our UK Service Department covering the Northern Ireland area.

Type of contract: Full Time, Permanent
Salary: £35,000 - £50,000 OTE (to be discussed further at interview)
Working days: Monday to Friday (1 in 3 weekends contractual)

Why join Acorn?

Comprehensive induction and training
Investors in People accredited employer
Healthcare and pension schemes
Gym membership discounts
Company events
Monthly reward scheme – Acorn Achievers

The role consists of:

Install stairlifts in customer homes, ensuring high-quality workmanship and compliance with safety standards.
Perform on-site service, troubleshooting, and repairs for existing stairlifts in customers homes, diagnosing issues.
Collect required materials and equipment from designated collection point.
Deliver excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
Gather and relay customer feedback to management for service improvement.
Perform product updates and safety checks in compliance with company guidelines and safety standards.
Maintain and manage inventory to ensure readiness for installations and repairs.
Coordinate logistics for materials and equipment to ensure timely and accurate delivery to customer sites.
Meet all assigned targets and deadlines efficiently while maintaining professionalism.
Provide detailed reports of services performed and collaborate with management to address challenges or escalations.

What do we offer?

Full training provided
Company van
Paid from leaving home time until your come back home time

The successful candidate will have:

A full clean driving licence
Mechanical or Installation background would be advantageous but not essential
Must be honest, reliable, and have the ability to communicate on different levels
A Criminal Records Bureau check will be carried out on the successful candidate

Must be able to display the Acorn Values

OUR VALUES

⭐Quality of the products we make and sell and the service we provide

⭐Unity Working together as one team

⭐Integrity Acting responsibly and honestly to deliver on our promises

⭐Caring About our customers, each other and the wider community

⭐Ambition Taking Pride in all we do and striving to improve

We Recognise Your Efforts

Acorn Achievers: Monthly awards scheme with £100 vouchers for winners and £50 vouchers for runners-up.
Recommend a Friend: Earn up to £100 if your referral joins Acorn.

Please, apply now if you want to be considered for this role.

All recruitment communications will come solely from our internal Recruitment Team at Acorn Stairlifts.

Please note: this position may close early if we receive a high volume of qualified applications. To ensure ample consideration, please submit your application as soon as possible.

The Company

Acorn is a world-leading company, producing over 70,000 stairlifts annually and trading in more than 80 countries. A one-stop-shop for stairlifts, Acorn manufactures, sells direct to the public, installs and maintains home stairlifts. It has built its global reputation on quality, reliability, customer service and industry-leading response times, especially for curved stairlifts.

Employing over 1,500 people worldwide, Acorn offers a wide range of career opportunities in all sectors of its growing business. It is committed to placing the right people in roles which match their abilities and ambitions, then helping them develop still further to reach their full potential as part of the Acorn team.