Sales Advisor (Annual Service Contracts)

Salary £12.70 P/H Basic (£40,000 - £43,000 realistic OTE)

Location Steeton

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

Are you a confident communicator with a passion for providing excellent customer service? we are looking for a motivated Sales Advisor to join our UK Sales Aftercare Department at our Steeton Headquarters.

In this role, you’ll engage with our valued customers, offering a range of aftercare products designed to give them continued peace of mind and support. This is an exciting opportunity to join a well-established, people-focused business where your skills and enthusiasm can make a real difference.

Salary: £12.70 P/H Basic (£40,000 - £43,000 realistic OTE)
Working Hours: Monday - Friday, 9am - 5:30pm, 1 in 6 Saturdays on a rota.

Why join Acorn?

Comprehensive induction and training
Investors in People accredited employer
Healthcare and pension schemes
Free on-site parking & great transport links to Leeds, Bradford & Skipton
Subsidised on-site canteen
Cycle to work scheme
Gym membership discounts
Company events
Monthly reward scheme – Acorn Achievers
Refer-a-friend bonus – earn up to £100!

Key Responsibilities Include:

Call customers without cover after their manufacturer’s guarantee ends, or those who haven’t renewed in 6+ months, to sell Annual Service Agreements (ASA).
Promote ASA benefits, explain features, and handle objections.
Dealing with inbound calls from customers, assisting them with their queries and renew/sell cover where applicable.
Achieve daily and weekly sales targets and KPI’s.
Ensuring customer records are maintained and correct.
Taking payments securely from customers and record sales on the system.
Liaising with the customer service team when necessary and ensure that customers are dealt with efficiently.
Working with other members of the team in a positive and supportive manner.

Skills and Experience Required:

Excellent Telephone Manner
Excellent Communication Skills
Listening skills
Ability to work both within a team and independently
Strong organisational skills
Computer literate
Ability to act in a professional manner
Ability to manage own individual performance

Must be able to display the Acorn Values

OUR VALUES

⭐Quality of the products we make and sell and the service we provide

⭐Unity Working together as one team

⭐Integrity Acting responsibly and honestly to deliver on our promises

⭐Caring About our customers, each other and the wider community

⭐Ambition Taking Pride in all we do and striving to improve

We Recognise Your Efforts

Acorn Achievers: Monthly awards scheme with £100 vouchers for winners and £50 vouchers for runners-up.
Recommend a Friend: Earn up to £100 if your referral joins Acorn.

If you’re passionate about delivering excellent service and want to be part of a values-driven company that invests in its people—apply today!

All recruitment communications will come solely from our internal Recruitment Team at Acorn Stairlifts.

Please note: this position may close early if we receive a high volume of qualified applications. To ensure ample consideration, please submit your application as soon as possible.

The Company

Acorn is a world-leading company, producing over 70,000 stairlifts annually and trading in more than 80 countries. A one-stop-shop for stairlifts, Acorn manufactures, sells direct to the public, installs and maintains home stairlifts. It has built its global reputation on quality, reliability, customer service and industry-leading response times, especially for curved stairlifts.

Employing over 1,500 people worldwide, Acorn offers a wide range of career opportunities in all sectors of its growing business. It is committed to placing the right people in roles which match their abilities and ambitions, then helping them develop still further to reach their full potential as part of the Acorn team.