Customer Service Team Leader (Planning)

Salary 29750

Location Steeton

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

We’re looking for a motivated and proactive Planning Department Team Leader to join our team and drive operational excellence. In this role, you’ll lead a dedicated planning team, ensuring service levels are consistently met while fostering a supportive, high-performance culture. This is an exciting opportunity for someone with leadership skills, attention to detail, and a passion for improving processes to make a real impact on both our team and our customers.

Working hours - 8.00am - 4.30pm Monday to Friday

Salary - £29,750

Why join Acorn?

Comprehensive induction and training
Investors in People accredited employer
Healthcare and pension schemes
Free on-site parking & great transport links to Leeds, Bradford & Skipton
Subsidised on-site canteen
Cycle to work scheme
Gym membership discounts
Company events
Monthly reward scheme – Acorn Achievers
Refer-a-friend bonus – earn up to £100!

Key Responsibilities:

Measure and monitor the performance of the planning team, ensuring targets and KPIs are met.
Provide guidance, coaching, and feedback through regular one-to-one meetings and performance reviews.
Manage staff rotas (including holidays and breaks) to maintain full operational cover and service continuity.
Offer both field and office-based feedback to support performance improvement.
Motivate and engage the team to create a positive and productive working environment.
Ensure all employees adhere to company procedures, including attendance requirements.
Maintain the highest standards of GDPR compliance across the team.
Identify, pitch, and work with management to implement process improvements.
Handle escalated customer complaints effectively, resolving issues with minimal management intervention and seeking support where needed for more complex cases.

Skills and Experience:

Minimum of 1 year’s experience in a similar role.
Strong IT skills, including proficiency with Word documents, spreadsheets, and email systems.
Proven problem-solving abilities with a practical approach to challenges.
Ability to multi-task and manage competing priorities effectively.
Excellent written and verbal communication skills.
Highly organised with strong attention to detail.

Must be able to display the Acorn Values

OUR VALUES

⭐Quality of the products we make and sell and the service we provide

⭐Unity Working together as one team

⭐Integrity Acting responsibly and honestly to deliver on our promises

⭐Caring About our customers, each other and the wider community

⭐Ambition Taking Pride in all we do and striving to improve

We Recognise Your Efforts

Acorn Achievers: Monthly awards scheme with £100 vouchers for winners and £50 vouchers for runners-up.
Recommend a Friend: Earn up to £100 if your referral joins Acorn.

If you’re passionate about delivering excellent service and want to be part of a values-driven company that invests in its people—apply today!

All recruitment communications will come solely from our internal Recruitment Team at Acorn Stairlifts.

Please note: this position may close early if we receive a high volume of qualified applications. To ensure ample consideration, please submit your application as soon as possible.

The Company

Acorn is a world-leading company, producing over 70,000 stairlifts annually and trading in more than 80 countries. A one-stop-shop for stairlifts, Acorn manufactures, sells direct to the public, installs and maintains home stairlifts. It has built its global reputation on quality, reliability, customer service and industry-leading response times, especially for curved stairlifts.

Employing over 1,500 people worldwide, Acorn offers a wide range of career opportunities in all sectors of its growing business. It is committed to placing the right people in roles which match their abilities and ambitions, then helping them develop still further to reach their full potential as part of the Acorn team.