Assistant Operations Manager (French Speaking)

Salary £29,000 P/A

Location Steeton

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

We are currently looking for an Assistant Manager to join our French Operations Department based at our Headquarters in Steeton (West Yorkshire, UK).

Join our supportive team and make a difference in the lives of our customers. This interesting and varied position offers opportunities to work in an international environment without the commute to the city.

Why join Acorn?

Comprehensive induction and training
Investors in People accredited employer
Healthcare and pension schemes
Free on-site parking & great transport links to Leeds, Bradford & Skipton
Subsidised on-site canteen
Cycle to work scheme
Gym membership discounts
Company events
Monthly reward scheme – Acorn Achievers
Refer-a-friend bonus – earn up to £100!

*** THE SUCCESSFUL CANDIDATE MUST BE FLUENT IN FRENCH AND ENGLISH ***

Working Hours: Monday – Friday, 8:00am - 5:00pm
Salary: £29,000 P/A

We are a small team therefore this role involves hands-on duties as a Coordinator as well as managerial tasks, reporting, and supporting your manager. This is an excellent opportunity for someone who wants to grow and develop their career.

Key responsibilities as Assistant Manager include:

Be the first level of escalation: Support the team in dealing with enquiries by customers and other departments
Analyse important data: Run and analyse regular reports to gain important insights about how we are doing
Ensure high quality of work: Monitor tasks and ensure that team tasks are executed well and in a timely manner

Key responsibilities as Operations Coordinator include:

Be the first point of contact: Answer incoming calls and emails from customers and our engineers in France.
Provide excellent customer service: Answer general questions and resolve minor complaints.
Troubleshooting: Resolve technical issues over the phone. (Full training provided, no previous technical experience required)
Keep track of everything: Document all customer interactions in our system.
Coordinate and plan: Schedule engineer visits and plan their daily route while keeping an eye on their stock levels.
Collaborate with teams across borders: Work closely with our teams in France and the UK to ensure efficient operations.

Skills and Experience:

French Speaker (Essential)
Managerial experience (advantageous, but not essential)
Basic computer skills including emails, word documents and spreadsheets
Excellent time management skills, able to meet deadlines and prioritise effectively
Excellent written and verbal communication skills in English and French
Previous experience working within a customer service/call centre environment would be advantageous

Must be able to display the Acorn Values

OUR VALUES

⭐Quality of the products we make and sell and the service we provide

⭐Unity Working together as one team

⭐Integrity Acting responsibly and honestly to deliver on our promises

⭐Caring About our customers, each other and the wider community

⭐Ambition Taking Pride in all we do and striving to improve

We Recognise Your Efforts

Acorn Achievers: Monthly awards scheme with £100 vouchers for winners and £50 vouchers for runners-up.
Recommend a Friend: Earn up to £100 if your referral joins Acorn.

If you’re looking for a rewarding job, like to learn and want to go the extra mile —apply today!

All recruitment communications will come solely from our internal Recruitment Team at Acorn Stairlifts.

Please note: this position may close early if we receive a high volume of qualified applications. To ensure ample consideration, please submit your application as soon as possible.

The Company

Acorn is a world-leading company, producing over 70,000 stairlifts annually and trading in more than 80 countries. A one-stop-shop for stairlifts, Acorn manufactures, sells direct to the public, installs and maintains home stairlifts. It has built its global reputation on quality, reliability, customer service and industry-leading response times, especially for curved stairlifts.

Employing over 1,500 people worldwide, Acorn offers a wide range of career opportunities in all sectors of its growing business. It is committed to placing the right people in roles which match their abilities and ambitions, then helping them develop still further to reach their full potential as part of the Acorn team.