Customer Relations Advisor

Salary £26,200 P/A

Location Steeton

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

We’re looking for a proactive Customer Relations Advisor to join our team at our head office in Steeton (West Yorkshire).

You’ll be the first point of contact for customers, handling inquiries and resolving issues to ensure excellent service. If you're customer-focused with great communication skills, we'd love to hear from you!

Hours: Mon–Fri, 8:30am – 5:00pm OR 9:00am - 5:30pm (40 hours)
Salary: £26,200 per annum

Why join Acorn?

Comprehensive induction and training
Investors in People accredited employer
Healthcare and pension schemes
Free on-site parking & great transport links to Leeds, Bradford & Skipton
Subsidised on-site canteen
Cycle to work scheme
Gym membership discounts
Company events
Monthly reward scheme – Acorn Achievers
Refer-a-friend bonus – earn up to £100!

Key Responsibilities:

Be the first point of contact for customers, handling enquiries and a range of complaints across all business areas
Communicate professionally via phone, email and post—keeping customers updated every step of the way
Investigate issues thoroughly, analyse root causes, and share feedback to help us improve
Carrying out administrative tasks, including internal and external telephone calls, post and emails
To proactively assist in responding to all Trustpilot and Google reviews and inviting new customers to review the business
Establish and maintain effective working relationships with co-workers, internal and external stakeholders
Working to department KPIs and targets
Keeping computerised and paper records up to date
Processing order cancellations through an automated system and working with our Finance team to ensure refunds are processed efficiently
Maintain and secure sensitive company information in accordance to GPDR and follow our social media policy at all times

Skills and Experience:

Strong communication and interpersonal skills
Professional and polite telephone manner
Computer literate with the ability to manage multiple systems
Previous experience in customer service or complaints handling (preferred)
Ability to manage up to 40 active complaint cases per week
Organised, proactive, and solution-focused mindset
A team player with a “can-do” attitude

Must be able to display the Acorn Values

OUR VALUES

⭐Quality of the products we make and sell and the service we provide

⭐Unity Working together as one team

⭐Integrity Acting responsibly and honestly to deliver on our promises

⭐Caring About our customers, each other and the wider community

⭐Ambition Taking Pride in all we do and striving to improve

We Recognise Your Efforts

Acorn Achievers: Monthly awards scheme with £100 vouchers for winners and £50 vouchers for runners-up.
Recommend a Friend: Earn up to £100 if your referral joins Acorn.

If you’re passionate about delivering excellent service and want to be part of a values-driven company that invests in its people—apply today!

All recruitment communications will come solely from our internal Recruitment Team at Acorn Stairlifts.

Please note: this position may close early if we receive a high volume of qualified applications. To ensure ample consideration, please submit your application as soon as possible.

The Company

Acorn is a world-leading company, producing over 70,000 stairlifts annually and trading in more than 80 countries. A one-stop-shop for stairlifts, Acorn manufactures, sells direct to the public, installs and maintains home stairlifts. It has built its global reputation on quality, reliability, customer service and industry-leading response times, especially for curved stairlifts.

Employing over 1,500 people worldwide, Acorn offers a wide range of career opportunities in all sectors of its growing business. It is committed to placing the right people in roles which match their abilities and ambitions, then helping them develop still further to reach their full potential as part of the Acorn team.