Field Service Engineer - E/IG

Salary £36,400 - £40,300 P/A (OTE £46,000 +)

Location East London

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

We are currently looking for a Field Service Engineer to join our UK Service Department covering the East London / Ilford areas.

*** MUST BE BASED IN THE E/IG POSTCODE AREAS ***

Salary: £36,400 - £40,300 P/A (OTE £46,000 +)

Working Hours: Monday - Friday, 8am - 4:30pm. (1 in 3 weekends or 1 in 4 weekends - Contractual).

Why join Acorn?

Comprehensive induction and training
Investors in People accredited employer
Healthcare and pension schemes
Gym membership discounts
Company events
Monthly reward scheme – Acorn Achievers

Key duties/responsibilities:

Travelling on a daily basis to our customer homes to service and repair Acorn Stairlifts.
Diagnosing, and providing hands on troubleshooting, service, and repairs to existing Stairlifts within the field
Meeting all target and deadlines in a professional and timely manner.
Provide high levels of customer service - ensure satisfaction and implement any necessary corrective actions, with the assistance of management.
Carrying out the product update and safety checks in a safe manner
To communicate effectively with external customers, and provide customer feedback.

What do we offer?

Full training provided
Company van
Paid from leaving home time until your come back home time

The successful candidate will have:

A full, clean UK driving licence is essential
Must be honest, reliable, and have the ability to communicate on different levels
A Criminal Records Bureau check will be carried out on the successful candidate

Must be able to display the Acorn Values

OUR VALUES

⭐Quality of the products we make and sell and the service we provide

⭐Unity Working together as one team

⭐Integrity Acting responsibly and honestly to deliver on our promises

⭐Caring About our customers, each other and the wider community

⭐Ambition Taking Pride in all we do and striving to improve

We Recognise Your Efforts

Acorn Achievers: Monthly awards scheme with £100 vouchers for winners and £50 vouchers for runners-up.
Recommend a Friend: Earn up to £100 if your referral joins Acorn.

Please, apply now if you want to be considered for this role.

All recruitment communications will come solely from our internal Recruitment Team at Acorn Stairlifts.

Please note: this position may close early if we receive a high volume of qualified applications. To ensure ample consideration, please submit your application as soon as possible.

The Company

Acorn is a world-leading company, producing over 70,000 stairlifts annually and trading in more than 80 countries. A one-stop-shop for stairlifts, Acorn manufactures, sells direct to the public, installs and maintains home stairlifts. It has built its global reputation on quality, reliability, customer service and industry-leading response times, especially for curved stairlifts.

Employing over 1,500 people worldwide, Acorn offers a wide range of career opportunities in all sectors of its growing business. It is committed to placing the right people in roles which match their abilities and ambitions, then helping them develop still further to reach their full potential as part of the Acorn team.