Operations Training Officer

Salary 28500

Location Steeton

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

We’re looking for a proactive Operations Training Officer to join our team. In this role, you’ll play a vital part in ensuring that both new starters and existing colleagues receive the training they need to succeed in their roles. You’ll design and deliver effective, engaging training across a range of operational processes.

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Working Hours: Monday - Friday 8.00am - 4.30pm

Salary : £28,500 P/A

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Why join Acorn?

Comprehensive induction and training
Investors in People accredited employer
Healthcare and pension schemes
Free on-site parking & great transport links to Leeds, Bradford & Skipton
Subsidised on-site canteen
Cycle to work scheme
Gym membership discounts
Company events
Monthly reward scheme – Acorn Achievers
Refer-a-friend bonus – earn up to £100!

Key Responsibilities:

Deliver high-quality training to new and existing team members within the Operations department
Proactively identify training and development needs through observation, feedback, and performance trends
Support the design and delivery of engaging, effective, and role-specific training sessions
Maintain accurate and up-to-date training records in line with compliance and operational requirements
Develop and manage a comprehensive training schedule to ensure timely and consistent delivery
Regularly review and update training materials to reflect changes in systems, processes, or business needs

Skills and Experience required:

A minimum of 1 year’s experience delivering training, ideally within a Customer Service or similar operational environmen
Strong communication skills, both verbal and written, with the ability to engage and present clearly to a variety of audiences
Ability to communicate confidently and effectively at all levels within the organisation
Skilled in designing and developing training content and supporting materials
Proficient in Microsoft Office, including Word, Excel, Outlook, and PowerPoint

Must be able to display the Acorn Values

OUR VALUES

⭐Quality of the products we make and sell and the service we provide

⭐Unity Working together as one team

⭐Integrity Acting responsibly and honestly to deliver on our promises

⭐Caring About our customers, each other and the wider community

⭐Ambition Taking Pride in all we do and striving to improve

We Recognise Your Efforts

Acorn Achievers: Monthly awards scheme with £100 vouchers for winners and £50 vouchers for runners-up.
Recommend a Friend: Earn up to £100 if your referral joins Acorn.

Please, apply now if you want to be considered for this role.

All recruitment communications will come solely from our internal Recruitment Team at Acorn Stairlifts.

Please note: this position may close early if we receive a high volume of qualified applications. To ensure ample consideration, please submit your application as soon as possible.

The Company

Acorn is a world-leading company, producing over 70,000 stairlifts annually and trading in more than 80 countries. A one-stop-shop for stairlifts, Acorn manufactures, sells direct to the public, installs and maintains home stairlifts. It has built its global reputation on quality, reliability, customer service and industry-leading response times, especially for curved stairlifts.

Employing over 1,500 people worldwide, Acorn offers a wide range of career opportunities in all sectors of its growing business. It is committed to placing the right people in roles which match their abilities and ambitions, then helping them develop still further to reach their full potential as part of the Acorn team.