Route Planner

Salary £11.60

Location Steeton

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

Join our team as a Customer Service Route Planner at our head office in Steeton, West Yorkshire. You’ll manage engineer schedules and assist with customer service tasks. If you're organized and customer-focused, apply today!

Salary : From £11.60 P/H increase to be reviewed after probation period passed + KPI related incentives

Working hours - 8am - 4.30pm Monday to Friday

Benefits of working at Acorn:

Induction and training programme
Investors in People award
Healthcare and pension provisions
Free on-site parking
Excellent transport links to Leeds, Bradford, and Skipton
Cycle to work scheme
Company Events
On site Canteen (Subsidised food)
Gym Membership discounts
Health & wellbeing programme

Key responsibilities include:

Booking Outstanding engineer requests within set KPI
Booking urgent engineer requests
Managing engineers diaries and daily workloads (reactive)
Forward planning to ensure there is room for urgent jobs without having to cancel others. Including clearing dates for sickness and holiday
Answering calls from engineers and internal departments
Outbound calls to engineers and customers
Part ordering / checking van stock levels
Taking payments
Assisting other departments when and where required

Skills and Experience:

Attention to detail
Experience of mapping systems e.g. Google maps
Good telephone manner
Excellent written and verbal communication skills
IT skills
Previous experience working within a customer service/call centre environment would be advantageous

Must be able to display the Acorn Values

OUR VALUES

Quality of the products we make and sell and the service we provide
Unity Working together as one team
Integrity Acting responsibly and honestly to deliver on our promises
Caring About our customers, each other and the wider community
Ambition Taking Pride in all we do and striving to improve

Acorn Achievers:

We run a monthly incentive scheme to recognize employees that go over and above their job duties by rewarding them with a first prize of £100 vouchers and two runner ups of £50 vouchers each.

Recommend a friend scheme:

Do you want to recommend us a friend to work with us? Do it and you can earn up to £100 if your friend is finally offered a position to join Acorn!

Please, apply now if you want to be considered for this role.

All recruitment communications will come solely from our internal Recruitment Team at Acorn Stairlifts.

The Company

Acorn is a world-leading company, producing over 70,000 stairlifts annually and trading in more than 80 countries. A one-stop-shop for stairlifts, Acorn manufactures, sells direct to the public, installs and maintains home stairlifts. It has built its global reputation on quality, reliability, customer service and industry-leading response times, especially for curved stairlifts.

Employing over 1,500 people worldwide, Acorn offers a wide range of career opportunities in all sectors of its growing business. It is committed to placing the right people in roles which match their abilities and ambitions, then helping them develop still further to reach their full potential as part of the Acorn team.