Customer Service Apprenticeship

Salary £8.00

Location Steeton

This is a Temporary, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

We are offering a Customer Service Apprenticeship at our Head Office in Steeton, West Yorkshire, where you can gain valuable experience while studying at college.

With this apprenticeship, you will develop essential skills, work alongside a supportive team, and contribute to delivering excellent customer service.

If you're eager to learn and grow, we’d love to hear from you!

Working Hours: Monday - Friday, 8.30 - 5.00pm

Hourly Rate: £8.00 P/H

Benefits of working at Acorn:

Induction and training programme
Investors in People award
Healthcare and pension provisions
Free on-site parking
Excellent transport links to Leeds, Bradford, and Skipton
Cycle to work scheme
Company Events
On site Canteen (Subsidised food)
Gym Membership discounts
Health & wellbeing programme

Key Responsibilities:

Answering calls regarding breakdowns & service issues in a courteous manner and offering a high level of Customer Service
Resolving minor technical problems over the phone, and if unable to resolve, allocating effectively for a Service Engineer to attend
Ensuring all breakdown calls are attended to within a 24hr period
Dealing with minor complaints and being aware when complaints need to be escalated to a supervisor

The Ideal Candidate:

Has good working knowledge of Microsoft Word and Excel
Has good attention to detail
Excellent written and verbal communication skills

Must be able to display the Acorn Values

OUR VALUES

Quality of the products we make and sell and the service we provide
Unity Working together as one team
Integrity Acting responsibly and honestly to deliver on our promises
Caring About our customers, each other and the wider community
Ambition Taking Pride in all we do and striving to improve

Acorn Achievers:

We also run a monthly incentive scheme to recognize employees that go over and above their job duties by rewarding them with a first prize of £100 vouchers and two runner ups of £50 vouchers each.

Recommend a friend scheme:

Do you want to recommend us a friend to work with us? Do it and you can earn up to £100 if your friend is finally offered a position to join Acorn!

Please click apply now if you want to be considered for this role.

All recruitment communications will come solely from our internal Recruitment Team at Acorn Stairlifts.

The Company

Acorn is a world-leading company, producing over 70,000 stairlifts annually and trading in more than 80 countries. A one-stop-shop for stairlifts, Acorn manufactures, sells direct to the public, installs and maintains home stairlifts. It has built its global reputation on quality, reliability, customer service and industry-leading response times, especially for curved stairlifts.

Employing over 1,500 people worldwide, Acorn offers a wide range of career opportunities in all sectors of its growing business. It is committed to placing the right people in roles which match their abilities and ambitions, then helping them develop still further to reach their full potential as part of the Acorn team.