Field Installation and Service Engineer

Salary £35K to £50K Per Annum OTE

Location Northern Ireland

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

We are currently looking for a Field Installation and Service Engineer to join our UK Service Department covering the Northern Ireland area.

Type of contract: Full Time, Permanent
Salary: £35,000 - £50,000 OTE (to be discussed further at interview)
Working days: Monday to Friday (1 in 3 weekends contractual)

The role consists of:

Install stairlifts in customer homes, ensuring high-quality workmanship and compliance with safety standards.
Perform on-site service, troubleshooting, and repairs for existing stairlifts in customers homes, diagnosing issues.
Collect required materials and equipment from designated collection point.
Deliver excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
Gather and relay customer feedback to management for service improvement.
Perform product updates and safety checks in compliance with company guidelines and safety standards.
Maintain and manage inventory to ensure readiness for installations and repairs.
Coordinate logistics for materials and equipment to ensure timely and accurate delivery to customer sites.
Meet all assigned targets and deadlines efficiently while maintaining professionalism.
Provide detailed reports of services performed and collaborate with management to address challenges or escalations.

What do we offer?

Full training provided
Company van
Paid from leaving home time until your come back home time

The successful candidate will have:

A full clean driving licence
Mechanical or Installation background would be advantageous but not essential
Must be honest, reliable, and have the ability to communicate on different levels
A Criminal Records Bureau check will be carried out on the successful candidate

Must be able to display the Acorn Values

OUR VALUES

Quality of the products we make and sell and the service we provide
Unity Working together as one team
Integrity Acting responsibly and honestly to deliver on our promises
Caring About our customers, each other and the wider community
Ambition Taking Pride in all we do and striving to improve

Benefits of working at Acorn:

Induction and training programme
Investors in People award
Healthcare and pension provisions
Company Events
Gym Membership discounts
Health & wellbeing programme

Acorn Achievers:

We run a monthly incentive scheme to recognize employees that go over and above their job duties by rewarding them with a first prize of £100 vouchers and two runner ups of £50 vouchers each.

Recommend a friend scheme:

Do you want to recommend us a friend to work with us? Do it and you can earn up to £100 if your friend is finally offered a position to join Acorn!

Please, apply now if you want to be considered for this role.

The Company

Acorn is a world-leading company, producing over 70,000 stairlifts annually and trading in more than 80 countries. A one-stop-shop for stairlifts, Acorn manufactures, sells direct to the public, installs and maintains home stairlifts. It has built its global reputation on quality, reliability, customer service and industry-leading response times, especially for curved stairlifts.

Employing over 1,500 people worldwide, Acorn offers a wide range of career opportunities in all sectors of its growing business. It is committed to placing the right people in roles which match their abilities and ambitions, then helping them develop still further to reach their full potential as part of the Acorn team.