This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
We are currently looking for a Field Service Engineer to join our UK Service Department covering the L/WN/BL postcode areas.
Type of contract: Full Time, Permanent
Salary: £30,700 - £33,580 DOE (OTE £40,000+)
Working days: Monday to Friday (1 in 3 weekends or 1 in 4 weekends - Contractual)
*** IDEALLY BASED WITHIN A COMMUTABLE DISTANCE TO THE L/WN/BL POSTCODE AREAS ***
The role consists of:
Travelling on a daily basis to our customer homes to service and repair Acorn Stairlifts.
May include multiple overnight stays per week.
Diagnosing, and providing hands on troubleshooting, service, and repairs to existing Stairlifts within the field
Meeting all target and deadlines in a professional and timely manner.
Provide high levels of customer service - ensure satisfaction and implement any necessary corrective actions, with the assistance of management.
Carrying out the product update and safety checks in a safe manner
To communicate effectively with external customers, and provide customer feedback.
What do we offer?
Full training provided
Company van
Paid from leaving home time until your come back home time
Progression career (salary bands + internal promotion opportunities)
The successful candidate will have:
A full clean driving licence
Must be honest, reliable, and have the ability to communicate on different levels
A Criminal Records Bureau check will be carried out on the successful candidate
Why work at Acorn Stairlifts?
Investors in People award
Induction and training programme
Healthcare and pension provisions
Acorn Achievers:
We run a monthly incentive scheme to recognize employees that go over and above their job duties by rewarding them with a first prize of £100 vouchers and two runner ups of £50 vouchers each.
Recommend a Friend scheme:
Do you want to recommend us a friend to work with us? Do it and you can earn £100 if your friend is offered a position to join Acorn!
Please click apply now if you want to be considered for this role.
The Company
Acorn is a world-leading company, producing over 70,000 stairlifts annually and trading in more than 80 countries. A one-stop-shop for stairlifts, Acorn manufactures, sells direct to the public, installs and maintains home stairlifts. It has built its global reputation on quality, reliability, customer service and industry-leading response times, especially for curved stairlifts.
Employing over 1,500 people worldwide, Acorn offers a wide range of career opportunities in all sectors of its growing business. It is committed to placing the right people in roles which match their abilities and ambitions, then helping them develop still further to reach their full potential as part of the Acorn team.
You Have already applied for this vacancy, please go to your account to see your progress.
Privacy Policy
Acorn StairliftsPrivacy Statement
Acorn Mobility Services Limited is the controller for the personal data we process about you. A company incorporated in England and Wales under number 02593771, whose registered office is at Telecom House, Millennium Business Park, Steeton, West Yorkshire BD20 6RB.
Acorn Mobility Services is registered with the Information Commissioner’s Office (the ‘ICO’) as a data controller under the registration reference Z7645905
As defined by the General Data Protection Regulation (GDPR) Acorn Stairlifts is the Data Controller and ultimately responsible for ensuring the data you provide is kept secure, processed correctly and that you understand your legal rights in relation to the data you provide.
The recruitment software we use via this website is supplied by IRIS Software Group Limited and they are defined as a Data Processor under the GDPR. They will only process your data in accordance with our instructions.
IRIS can be contacted at: 4th Floor Heathrow Approach, 470 London Road, Slough, England, SL3 8QY
For Data Protection enquiries, please contact the Help Desk at support@networxrecruitment.com
What information do we collect from you?
We collect information that is specifically provided by you as part of an application process. We will collect the following (but not limited to):
Name, address, email, telephone number
CV (if applicable)
Equal opportunities monitoring information (defined as special categories data) - this information is purely for statistical analysis and monitoring purposes
Answers to application questions
Any other information you wish to provide in support of your application
We are using Contract as our legal basis for processing, which means we can use your details and information so that we may assess your suitability for employment with us, as well as carry out our statistical analysis of recruitment.
Why do we collect this information and who do we share it with?
Details you provide in this application:
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Will be used to satisfy legal requirements
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Will be held and may be used to contact you about other vacancies
We will store your application data for 13 months after the vacancy has closed. After this period, it will be fully anonymised.
How can I access the information you hold about me? Your rights
We are dedicated to providing reasonable access to visitors who wish to review the personal information retained when they apply via our website site and correct any inaccuracies it may contain. If you choose to register, you may access your profile, correct and update your details, or withdraw your details at any time. To do this, you can access your personal profile by using the secure login. In all cases we will treat requests to access information or change information in accordance with applicable legal requirements.
You have the following rights in relation to the way in which we deal with your personal data:
the right of erasure or to be forgotten
the right to rectification if information is inaccurate or out of date
the right of data portability (to obtain and reuse your personal data)
the right to object to networx and the controller and processors handling of your personal data
the right to withdraw your consent with regards to the handling of your personal data
you have the right to ask for a copy of the information we hold about you (Subject Access Request - S.A.R)
You have the right to lodge a complaint with the supervisory authority – the Information Commissioners Office (‘ICO’)
Within your candidate account, you can also use the Download Data feature to generate an XML file of the current data we hold on you that you have provided and/or have access to within the account.
Where you exercise your right to object or withdraw your consent we may process your personal data without your knowledge or consent where we are permitted or required by law or regulatory requirements to do so. In such a case, we will not process more personal data than is required under the circumstances.
If you are not satisfied by our actions, you can seek recourse through our internal complaints procedure. If you remain dissatisfied, you have the right to refer the matter to the Information Commissioner.
Where any personal information is processed by us, we will comply with relevant Data Protection legislation at all times. We are registered to process information under the Data Protection Act and you may refer to the Office of the Information Commissioners website for further information at www.ico.org.uk
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